• If your bouquet arrives damaged or defective, please contact us within 48 hours of delivery. Be sure to take clear photos of the issue, as they will be required when initiating a return. We’ll review your submission and coordinate the next steps to make it right.
  

• If you wish to exchange your arrangement for another size or style (subject to availability), we can guide the process once you’ve reached out.

• The bouquet must remain unopened, unused, and in its original packaging with wrap and ribbon intact at the time of return.

• Returns must be initiated within 10 days of delivery.

• Shipping costs for returns or exchanges (unless due to our error) are the customer’s responsibility.

• Refunds are issued to the original payment method, and shipping charges are non-refundable.

• Once the original wrap or ribbon has been removed or the bouquet has been styled/modified, the item becomes final sale.

• Because of the nature of our premium faux florals and their hand-finished detail, we cannot accept returns on products that have been used, removed from their packaging, or altered.

For full details on eligibility, timeframes, and exchange procedures, please review our complete Returns & Exchanges Policy.