Return and Exchange

  1. Return Period: Customers may return vases with all the accessories within 30 days of purchase for a full refund or exchange.
  2. Condition: Vases along with plants must be returned in their original packaging and in unused, undamaged condition to be eligible for a refund or exchange.
  3. Refund Process: Refunds will be issued to the original payment method within 7-10 business days after the returned vases are received and inspected.
  4. Return Shipping: Customers are responsible for return shipping costs unless the vases received are damaged or incorrect, in which case the Laurel & Vine LLC will cover the return shipping expenses.
  5. Damaged Items: If a vase arrives damaged, customers must contact customer service within 7 of receiving the item to initiate a return or exchange process.